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Take a look at the current careers available at Tecala.

Join our Team

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward thinking businesses, that share our vision of a future where technology is the enabler of bolder, faster and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

We’re always looking for incredible talent in full-time, part-time, and freelance capacity. If Tecala looks like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Current opportunities

NSW

Support Engineer – Sydney

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘Nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.
  • Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll have the opportunity to learn and grow in a supportive environment. Apart from being certified as a Great Place to Work for 2023 and 2024, we offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

 

Your application will include the following questions:

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?

Systems Engineer – Sydney

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus.
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • 8+ years experience in a System Integrator or Managed Services delivery of support services.
  • 4+ years experience in a third-level engineering position.
  • 3+ years experience in the delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Be available for scheduled monthly on-call roster.
  • Prior Presales experience (desirable).

WHAT CAN WE OFFER YOU?

As part of our team, you’ll have the opportunity to learn and grow in a supportive environment. Apart from being certified as a Great Place to Work for 2023 and 2024, we offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a support engineer?
  • Are you available to work on a rotating roster?

VIC

Support Engineer – Melbourne

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

 The ‘Must haves’:

  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘Nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.
  • Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll have the opportunity to learn and grow in a supportive environment. Apart from being certified as a Great Place to Work for 2023 and 2024, we offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

 

Your application will include the following questions:

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?

Systems Engineer – Melbourne

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT WE’RE LOOKING FOR…

 The ‘Must haves’:

  • A genuine “customer first” focus.
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • 8+ years experience in a System Integrator or Managed Services delivery of support services.
  • 4+ years experience in a third-level engineering position.
  • 3+ years experience in the delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Be available for scheduled monthly on-call roster.
  • Prior Presales experience (desirable).

WHAT CAN WE OFFER YOU?

As part of our team, you’ll have the opportunity to learn and grow in a supportive environment. Apart from being certified as a Great Place to Work for 2023 and 2024, we offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities including self-paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a support engineer?
  • Are you available to work on a rotating roster?

Our Recruitment Process

Applying
Reviewing Applications
Shortlisting
Competency/Knowledge Assessments
Interviews
Offer
Onboarding

Applying

Before applying we recommend you download and read the Job Advertisement so you understand more about the role. To apply you will need to complete an online application form, attach your cover letter, resume, and any supporting documents.

Reviewing Applications

We pay attention to ensure we give all applications fair consideration. We will look at your experience and skills to see if you are potentially suitable for the position. Reviewing all the applications can take a couple of weeks so please bear with us – we will be in touch.

Shortlisting

If you’re shortlisted, our talent team will contact you for a phone screen interview. The phone screen interview will last approximately 20 minutes and we will go through your work experience, skills and knowledge, salary expectations, notice period.

Competency/knowledge assessments

Depending on the role. You may be invited to complete technical knowledge or behavioural assessments. It could take up to 1 hour to complete and primarily assess your suitability for the role.

interviews

The first formal interview will involve getting to know you, your skills and experience to date, and your technical ability and knowledge based on key criteria of the role. This session can take up to an hour and maybe in person or video call. You may be asked to complete an activity or come in for a second interview.

offer

After a successful interview, our Talent team will be in touch advising of our intention to make an offer. Before a final offer, we will conduct professional referee and background checks. With your permission we may also need to do some other pre-employment checks, ie: police check – depending on the position.

onboarding

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives that represent our audiences. We look forward to working with you!

What we can offer you

We know our success to date has been due to our employees, and as such, we put our people at the heart of everything we do.

Employee Referral Bonus of $1,500
Access to learning and development opportunities
Birthday Leave
Health and Wellbeing Days
Reward & Recognition Program
Performance based bonuses and incentives
Education Assistance Program including paid study leave
Flexible work arrangements and remote work options
Employee Assistance Program (EAP)
Fresh fruit, snacks, sparkling water on tap & great coffee
Social Club
Discounts for IT purchases

Want to enquire about a career at tecala?

Reach out to our friendly Talent Acquisition team to set up a time to chat.