Events | Interactive Intelligence Customer Experience Event 2011
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A/NZ CUSTOMER EXPERIENCE LUNCHEON 2011
Generating positive customer experiences through innovative contact centre technologies…
Join us over lunch for a program of local expert guest speakers who will share their experiences on:
- The Customer Communications Management (CCM) challenges faced within their businesses
- The technology solutions used to overcome these challenges
- The ultimate long-term beneficial impact enjoyed by these organisations & their customers
In addition to these guest speakers, you’ll hear from Interactive Intelligence CMO, Joe Staples, on our award-winning business communications suite, Customer Interaction Center (CIC) – the all-in-one communications software suite that provides Contact Centre automation, Enterprise IP Telephony & Business Process Automation functionality.
Featured Case Studies
Massey University (New Zealand)
First Assistance (New Zealand)
Cellarmasters (Sydney, Australia)
iSelect (Melbourne, Australia)
Event Schedule & Agenda
Time:Â 1:00pm – 2:45pm
- Lunch & Introduction
- Market Analysis – Contact Centres & Customer Care Trends
- Consultant Liaison Program Overview
- Customer Case Study Presentations
- Live Demonstration of Customer Interaction Centerâ„¢ (CIC) in action!
- Q&A Session
Dates & Venues
| AUCKLAND Friday, 8th JULY Sky City Convention Centre 1 Federal Street, Auckland |
SYDNEY Tuesday, 12th JULY Sydney Harbour Marriott 30 Pitt Street, Sydney |
MELBOURNE Thursday, 14th JULY Crown Conference Centre Garden Room II South Bank, Melbourne |
Information
For further information, please contact:
Samuel La Macchia
Interactive Intelligence
Tel:Â Â Â Â Â Â Â Â Â Â Â Â Â +61 2 8918 4849Â Â Â Â Â Â
Email: info_aunz@inin.com