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The Tecala Group is a leading Australian provider of innovative ICT solutions. We offer a comprehensive range of products and services that best enable an organisation to achieve their goals through the optimal utilisation of technology.

Our core focus is to work with our clients to ensure they receive the best return on their technology investments through the use of our unique Optimise ICT methodology.

Our goal is to be at the forefront of using technology solutions to solve business problems, and to build long term strategic partnerships with our clients by delivering on our commitments, and by providing reliable and flexible professional services.

Due to our rapid expansion we are searching for a telesales/customer service representative to join our sales and marketing team. Reporting into the Marketing Manager you will enjoy a fast paced ICT environment, with a variety of duties.

On a daily basis you will:

• Qualify new leads by cold calling new potential clients
• Set appointments for sales team
• Conduct customer service surveys
• On sell and up sell existing clients
• Identify sales opportunities
• Work closely with marketing manager on alternate sales strategies
• Assist in the development and design of new sales initiatives
• Take inbound sales calls, including orders
• Update the data base
• Work closely to KPI’s and be rewarded financially
• Be competent in analysing data
• Generate weekly reports
• General administration

To be considered for this position you must display;

• Previous experience in a similar role
• Have excellent verbal and written communication skills
• Proven sales ability
• Competent in Microsoft office
• Have an interest or experience working within the ICT space

In return we will offer you;

• A flexible workplace
• Opportunity for an extension of contract on project based work
• Generous performance based bonus’s
• Full product training and in house induction program

This role is available immediately, work close to home and be rewarded, send your CV today.

Download Press Release

Sydney, 26 July 2012 – Tecala Group, the Sydney-based ICT consulting and solutions provider, is the first company in Australia to partner with EMC and offer organisations a pre-packaged virtualised IT environment based on EMC VSPEX core infrastructure complete with professional consulting services support.

EMC VSPEX is a proven, flexible architecture solution that allows IT departments to quickly and consistently deploy a virtualised infrastructure to consolidate servers, applications and desktops while helping to reduce capital and operational expenses. It is built on highly advanced, flexible and efficient EMC unified storage and next-generation backup architecture providing for simple management, and improved IT efficiency.

Tecala has customised its own VSPEX offering by partnering with Cisco and VMware to complete its capacity to offer virtualised IT thereby eliminating any risk of vendor incompatibilities.

Pieter DeGunst, Sales and Marketing Director, Tecala Group, said, “Tecala’s VSPEX solution ensures availability of critical applications and allows for repeatable and faster deployments while eliminating the planning, sizing and configuration burden of moving from a physical to a virtual server environment.

“Our aim is to make the deployment fast and reliable but also flexible to match each customer’s individual requirement and to scale as business demands change. We will be very targeted and offer different models for different project requirements, including sever virtualisation, virtual desktop and virtual applications.”

“Tecala are an ideal partner of choice for the adoption and customisation of EMC’s VSPEX solution. As an EMC Premier Partner, Tecala was one of the first trial partners to adopt and implement VSPEX prior to the main launch of the program. They have deep competency in both their technical Pre-Sales teams, who are certified on the chosen VSPEX vendor’s solutions, as well as highly qualified sales people. Added to this is their specialisation when it comes to implementing EMC, Cisco and VMware solutions. A seven-year partnership with Tecala makes them a natural fit for EMC and VSPEX,” says Brett Harris General Manager Channels, Australia and New Zealand, EMC.

Tecala’s best-in-class VSPEX technology bundle is offered in two configurations specifically targeting both core infrastructure and end user computing requirements. The solutions are tailored for specific 100, 200 and 500 virtual desktop environments.

“We are pleased to be working with Tecala and our ecosystem partners to offer Australian organisations a reliable and efficient data centre solution to accelerate their journey to the cloud,” said John Donovan, Channel Director, VMWare Australia and New Zealand. “This proven architecture solution enables Tecala to expand their roles as trusted technology advisers to their customers.

First Customer Deployment Live on VSPEX
Tecala has already seen success for its VSPEX offering at the Seventh Day Adventist Church.

“Initially, we didn’t consider that a solution of the calibre of EMC, Cisco and VMware could be affordable. What we found though was that it was competitively priced. All three are brands that we know and have confidence in, and as an organisation we like to deal with tier one vendors wherever possible,” said Luke Pannekoek, IS Manager, Seventh Day Adventist Church.

“From an architectural perspective, Tecala’s recommended solution took us ahead in leaps and bounds. We’ve added more virtual machines per server, growing from 80 to 110 and storage has at least doubled. There’s been a significant shift in capacity due to our move from the old stack to the new, converged infrastructure solution. The use of 10 Gigabit Ethernet has improved our networking throughput and, where we used to have a lot of one Gigabit cables everywhere, we can now use a single ten Gigabit cable,” Pannekoek explains.

When it comes to disaster recovery, the changes at Seventh Day Adventist Church have been similarly dramatic.

“What we do now is replicate data between systems using an async tool to make sure both EMC SANs are in sync. This parallel operation ensures that should anything occur to interrupt the production SAN, work can switch over to the recovery SAN within moments,” says Pannekoek.

Ultimately, VSPEX was able to bring 2500 users and 20 sites throughout the Pacific Islands, Australia and New Zealand online in a fraction of the time it took before.

“Cisco is very pleased to help provide our partner, Tecala Group with the EMC VSPEX integrated solution with Cisco Unified Computing System and Nexus switches to provide customers like Seventh Day Adventist Church with increased flexibility to scale their infrastructures as their business needs grow and to maximize their return on investment,” said Courtney Dodds, the data centre portfolio manager for Cisco Australia and New Zealand.

About Tecala Group
Tecala Group is an Australian-headquartered ICT consulting and solutions provider organisation with a core focus of delivering optimised IT infrastructure solutions for medium and large-sized private and public sector organisations.

Tecala offers full service consulting, project management, integration and procurement expertise and typically works in projects and managed services, incorporating IT infrastructure, virtualisation, storage and information management, application delivery, backup and recovery, disaster recovery, business continuity, security, Unified Communications, service desk and ICT management and monitoring. Tecala can be reached at +61 2 8801 3458 or info@tecala.com.au ; on the Net: http://www.tecala.com.au

A quick recap
A little over three years ago the South Pacific Division of the Seventh Day Adventist Church instituted major changes to its information systems (IS) infrastructure. With the help of IT partner, Tecala, the Church’s IS group brought together 14 separate administrative entities under a single cloud computing environment.

The project saw the creation of a wide area network to deliver hosted managed services and provide more efficient network management, security and backup. In addition, a new EMC storage area network (SAN) was deployed in the Church’s data centre along with six IBM hosts, several switches to connect it all together and smaller servers for management consoles and backups. The environment was fully virtualised using VMware ESX.

At the time, IS Manager, Luke Pannekoek observed, “The benefit of virtualisation is that it has given us the ability to put together around 45 servers running on just six physical servers. It’s given us much greater efficiency in processing power, reduced our hardware costs and we can have a relatively complex mix of servers in the production environment without the headache and hassle of managing it all as physical servers.

“Since it was put in we’ve significantly increased loads on the data centre with closer to 70 servers. This included the addition of two sites into our WAN. Demand on the data centre has essentially doubled what was initially planned but virtualisation provided necessary scalability and the ability to respond quickly and to continue to provide new solutions,” he noted.

The present day challenge
By late 2011 much of the data centre hardware was nearing time for renewal. Pannekoek and fellow IT manager, Matthew Mulligan considered their requirements. Both agreed that replacement hardware should increase system capacity and in particular, memory, as services managed by the IS group had grown to include a new financial system, payroll systems, additional network drives and email. There were now approximately 2,500 users and 20 sites being serviced throughout the Pacific Islands, Australia and New Zealand.

The pair also wanted to strengthen the organisation’s disaster recovery (DR) capacity so that should the worst happen, systems could be up and running again within minutes rather than hours or days.

Tecala recommended a Cisco, EMC, VMware solution based on EMC’s pre-configured and pre-integrated VSPEX infrastructure stack. The VSPEX solution offered a modular, tightly integrated architecture that would enable rapid deployment, greater efficiency and simplified server management from a single screen.

The benefits appealed to Pannekoek but he says, “It was our first full refresh cycle and we looked at a few options. Initially, we didn’t consider that a solution of the calibre of EMC, Cisco and VMware could be affordable. What we found though was that it was competitively priced. It became the obvious choice.”

Mulligan adds, “All three are brands that we know and have confidence in, and as an organisation we like to deal with tier one vendors wherever possible.”

An easy transition
Deployment of the EMC VSPEX solution occurred over three months in late 2011. Work was carried out in parallel with existing equipment, resulting in an easy and smooth transition.

“From an architectural perspective, Tecala’s recommended solution took us ahead in leaps and bounds. We’ve added more virtual machines per server, growing from 80 to 110. We replaced the infrastructure and storage has at least doubled. There’s been a significant shift in capacity due to our move from the old stack to the new, converged infrastructure solution. The use of 10 Gigabit Ethernet has improved our networking throughput and, where we used to have a lot of one Gigabit cables everywhere, we can now use a single ten Gigabit cable,” Pannekoek explains.

When it comes to DR, the changes have been similarly dramatic. Mulligan points out, “We had DR of sorts in the past but it was nowhere near as significant as we have today. What we do now is replicate data between systems using an async tool to make sure both EMC SANs are in sync.” This parallel operation ensures that should anything occur to interrupt the production SAN, work can switch over to the recovery SAN within moments.

“The whole refresh has made a huge difference,” Mulligan notes.

Free to concentrate on user services
With the assurance of scalable capacity to support future services, Mulligan and Pannekoek are turning their attention to finding new ways of adding value for users. Their aim is to increase collaboration with Church entities, encouraging them to make the most of the centralised information services. By improving the solutions under IS management, they hope to enhance systems value add within the Church, leading to greater levels of efficiency among the various Church administrative entities.

Just as their own roles are evolving, Pannekoek says the focus of the relationship with Tecala has also changed over the years, reflecting the Church’s growing IS capabilities. “Our internal team has grown and we’ve developed new skills in-house. Tecala has guided us on our journey and left us able to stand on our own feet. We need the ability to deploy servers and architect solutions ourselves, but when it comes to knowing what’s available, that’s where we look to Tecala. They have the broader view of the industry and know what’s out there in the market.”

Mulligan agrees, concluding, “Tecala know us and where we’ve come from, so they always customise their advice for our needs.”

The project saw the creation of a wide area network to deliver hosted managed services and provide more efficient network management, security and backup. In addition, a new EMC storage area network (SAN) was deployed in the Church’s data centre along with six IBM hosts, several switches to connect it all together and smaller servers for management consoles and backups. The environment was fully virtualised using VMware ESX.

At the time, IS Manager, Luke Pannekoek observed, “The benefit of virtualisation is that it has given us the ability to put together around 45 servers running on just six physical servers. It’s given us much greater efficiency in processing power, reduced our hardware costs and we can have a relatively complex mix of servers in the production environment without the headache and hassle of managing it all as physical servers.

“Since it was put in we’ve significantly increased loads on the data centre with closer to 70 servers. This included the addition of two sites into our WAN. Demand on the data centre has essentially doubled what was initially planned but virtualisation provided necessary scalability and the ability to respond quickly and to continue to provide new solutions,” he noted.

More Information – http://www.tecala.com.au/vspex
Download Case Study – http://www.tecala.com.au/blog/site/seventh-day-adventist-church-becomes-first-organisation-in-australia-to-deploy-emc-vspex-in-virtualisation-refresh/
Download Press Release – http://www.tecala.com.au/blog/site/tecala-group-first-to-provide-pre-packaged-vspex-solution-for-australian-business-it-environment-transformation/

EMC VSPEX is a proven, flexible architecture solution that allows IT departments to quickly and consistently deploy a virtualised infrastructure to consolidate servers, applications and desktops while helping to reduce capital and operational expenses. It is built on highly advanced, flexible and efficient EMC unified storage and next-generation backup architecture providing for simple management, and improved IT efficiency.

Tecala has customised its own VSPEX offering by partnering with Cisco and VMware to complete its capacity to offer virtualised IT thereby eliminating any risk of vendor incompatibilities.

Pieter DeGunst, Sales and Marketing Director, Tecala Group, said, “Tecala’s VSPEX solution ensures availability of critical applications and allows for repeatable and faster deployments while eliminating the planning, sizing and configuration burden of moving from a physical to a virtual server environment.

“Our aim is to make the deployment fast and reliable but also flexible to match each customer’s individual requirement and to scale as business demands change. We will be very targeted and offer different models for different project requirements, including sever virtualisation, virtual desktop and virtual applications.”

“Tecala are an ideal partner of choice for the adoption and customisation of EMC’s VSPEX solution. As an EMC Premier Partner, Tecala was one of the first trial partners to adopt and implement VSPEX prior to the main launch of the program. They have deep competency in both their technical Pre-Sales teams, who are certified on the chosen VSPEX vendor’s solutions, as well as highly qualified sales people. Added to this is their specialisation when it comes to implementing EMC, Cisco and VMware solutions. A seven-year partnership with Tecala makes them a natural fit for EMC and VSPEX,” says Brett Harris General Manager Channels, Australia and New Zealand, EMC.

Tecala’s best-in-class VSPEX technology bundle is offered in two configurations specifically targeting both core infrastructure and end user computing requirements. The solutions are tailored for specific 100, 200 and 500 virtual desktop environments.

“We are pleased to be working with Tecala and our ecosystem partners to offer Australian organisations a reliable and efficient data centre solution to accelerate their journey to the cloud,” said John Donovan, Channel Director, VMWare Australia and New Zealand. “This proven architecture solution enables Tecala to expand their roles as trusted technology advisers to their customers.

The change of name to EMC Forum aims to reflect the evolution of the event from being a platform used by EMC to educate the market to one that is highly connected, social and collaborative.

EMC Forum is a chance to create a vision for your future, by learning how Cloud can transform your IT, and how Big Data can transform your business. This is a unique opportunity to transform yourself — by hearing Australia’s most influential IT thought leaders discuss the future as well as understanding what other organisations have achieved so far.

Learn directly from EMC specialists, customers, and partners at 20+ sessions and hands-on labs for novices to experts.
Explore integrated solutions with our key partners in the Exhibition Hall.
Connect with your peers

Sydney – 31 July 2012
8.00am – 5.30pm
Sydney Convention & Exhibition Centre
Parkside, Darling Drive, Darling Harbour, NSW 2000

Melbourne – 2 August 2012
8.00am – 5.30pm
Crown Towers
Palladium, Level 1, 8 Whiteman Street, Southbank VIC 3006

Time: 12:00 pm (Sydney Time)

Frost and SullivanAndrew MilroyVice President	Tecala GroupPieter de GunstDir. of Sales and Marketing	Interactive IntelligenceJason AlleySolutions Marketing

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